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Privacy Policy

OPFIBRA is committed to safeguarding the privacy of its users and aims to ensure the confidentiality and security of all information collected during your visit to our website. This Privacy Policy aims to clarify how data is collected, stored, processed, and shared. By accessing any page of the domain www.en.opfibra.com.br you accept the practices described herein.

We are dedicated to protecting your personal data, and as such, we provide this Privacy Policy, which contains important information about:
– Data Collection
– Data Usage
– Data Sharing
– Emails
– Information Security
– Considerations

1. DATA COLLECTION
o enhance your browsing experience and improve our platform and services, we collect certain essential information from our customers:

Anonymous Data: When an unidentified user accesses our website, some data is collected anonymously, meaning it is not linked to a specific profile. This includes information such as location (city, state, and country), technology used (browser, device), pages visited, time spent on our pages, among others. These data are captured through cookies and can be disabled via your browser, although this may affect the browsing experience.

Registration Information: Some of our services are accessible only to identified users. To access them, it is necessary to register, providing company details, contact information, address, as well as login credentials (username and password) for identification.

Newsletter: We offer a newsletter service to deliver relevant content to interested customers. To subscribe, users must fill out a form available on various pages of our website, requiring only a name and email address.

Emails: We use web beacon technology to determine whether an email has been opened and/or which links have been clicked.

2. DATA USAGE
The data collected on our website is used to enhance the overall experience of our customers. Through anonymous data, we gain insights into how users interact with our platform, enabling us to improve our services and usability.
Email and form data are used solely to address the specific request. Users may request account deactivation at any time via email at contato@opfibra.com.br. However, even after deactivation, we retain account data in our database to meet contractual obligations and for audit purposes.

3. DATA SHARING
OPFIBRA does not sell customer data. However, in some cases, sharing information is essential for the full development of our commercial activities. When data sharing is necessary, we will notify the customer, explaining the situation and requesting approval or denial.

4. EMAILS

Certain notifications or actions on our website involve sending emails. We do not send spam emails; we only send correspondence for the following purposes:

  • Order and Account Information: Automated emails are sent during the registration or purchase process on our website. These standardized emails are specific to the respective process (such as registration confirmation, password resets, or order status) and have varying frequencies depending on website activity.
  • Newsletter: For users who subscribe to our newsletter, we send an email every 15 days with relevant content related to OPFIBRA’s field of activity. If a user no longer wishes to receive these updates, they can click the “Unsubscribe” link available in the email footer.
  • Requests: For inquiries submitted via our forms, the responsible department will contact the user by email.
  • Extraordinary Notices: Occasionally, we may send emails containing important information or announcements related to OPFIBRA. These emails may be directed to all users or specific groups and will always originate from an email ending in @opfibra.com.br.

5. INFORMATION SECURITY

Our website uses SSL (Secure Sockets Layer) technology, ensuring the privacy and integrity of information transmitted through our pages and preventing third-party interception. The collected data and information are stored in a secure environment, in line with our technical and economic capabilities, and are accessible only by qualified and authorized personnel.
While we strive to maintain a secure environment, OPFIBRA is not liable for any damages and/or losses resulting from failures, viruses, or database breaches.

Our website may include links to third-party websites. Although we take necessary precautions when providing these links, we cannot be held responsible for the information and security practices adopted by those sites. We recommend caution when clicking on links and reviewing the Privacy Policy of any website you visit.

6. CONSIDERATIONS
We may update our data and privacy practices at any time. We recommend visiting this page frequently to review any changes. For any questions or suggestions, please contact us through our contact page.